FAQ

How does ordering from Kawetch.com work?
It all starts by selecting your tire size. Once you select your tire size, you get to choose from a wide selection of tires the right tire for you. After choosing your tire, you select the closest installer to you based on the area where you want to install your tires. You pay online for everything. Your tires are usually ready by next day (you will be notified when your tires are delivered). All you have to do now is go to the installer, give them your invoice number and get your tires fitted without paying any extra costs.
I’ve placed my order, what happens next?
After you place your order, you will receive a confirmation email while we start preparing your tires. As soon as your tires are delivered and ready for installation (usually by next day), you will be notified by phone or SMS to go to the installer and get your new tires installed. 
What happens if the tires I’m looking for are not available on the website?
If you are looking for a specific tire that is not available on our website or that is out of stock, please send us an email at [email protected] with the tire specifications and the quantity needed. We will reply with an email stating the price of the tires requested and the time it will take us to deliver them.
What does the price include?
The tire prices include original tire price and VAT (14%). At checkout, the installation and balancing costs of your tires are added to the total balance.
What is your return policy?
Kawetch.com is committed to customer satisfaction - if you receive tires that you are unhappy with for any reason, simply return it to us within 15 days from the date of purchase, in the condition that you received it and we will happily exchange or refund the product. We will also ship your exchange request back to you, for free! NB: We cannot accept tires back if they have been test-fitted to a wheel.
How long does it take for my tires to be ready for installation?
The delivery time might take up to 3 days in rare cases, but in most cases the tires should be ready for installation by next day.
Is there any shipping costs to be paid?
We offer free shipping on all our tires, so the customer only has to pay for the tires price and the installation and balancing fees.
Do I pay any extra costs at the installer?
Everything is payed for while checking out on kawetch.com. The balance you pay online includes the tire price and the installation and balancing fees. This means you have nothing to pay at the installer. Just install your tires and enjoy your new tires on the road.
How do I contact the customer service?
You can either send us an email at [email protected] or call us from Sunday to Thursday from 10:00 AM till 5:00 PM at ….

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